How am I charged?
Once you sign up for a subscription, we'll charge the credit card used for your first purchase, prior to each shipment. For example, if you subscribe to have coffee delivered every fortnight, we’ll charge your card fortnight before shipping your coffee.
When am I charged?
When you sign up for a subscription, payment will be taken for your first order only. Your card will then be charged as each order generates. For example, if you subscribe to have coffee delivered every fortnight, your card will be charged every fortnight when your order is shipped.
What happens if my credit card fails?
If your payment fails we can’t ship your order. We will send you an email to let you know that your card has failed so you can change your card, add funds or look into why it has failed. We will try to take payment again in a couple of days so we can get your coffee out to you. If your card fails 3 times your subscription will be cancelled.
How long is my commitment and will my price go up?
We have a minimum of 6 payments for all subscriptions, however once you subscribe your price will rarely increase and you will keep it for as long as you continue your subscription. You can pause your subscription or change the frequency of delivery if you go on holiday or find you need more or less coffee.
How soon is my coffee shipped?
We're pretty quick! Processing and shipping your order usually happens within a few days, excepting weekends (and a little longer for regional Australia).
What if I want to skip a delivery?
When you sign up you be asked to create an account. Use this login to access our customer portal to manage your subscription—or you can just email or call us.
I need to pause my subscription?
Just log in via the customer portal—get stuck? Just email or call us.
I'm running out of coffee sooner than I thought—can I update the frequency?
Sure can! These details are available via the customer portal, or you can get our customer service team to help.
I need my coffee ground a little differently from the options available. Is this possible?
Leave a message in the shipping notes, or email us at roastery@merchantcoffeeroasters.com.au.
Have any questions at all?
Email or call us - hello@merchantcoffeeroasters.com.au / 03 5779 1623